Parts - Frequently Asked Questions

Our Fort Wayne area Buick service center finds that customers ask us common questions about their vehicles. Take a look and see if your question is here and we've answered it. 

1. Can you cut a key?

For security and protection against auto theft, Dealer Personnel MUST verify vehicle ownership before GM can release key codes, duplicate keys, and security chips.The following information must be provided:
  • Copy of the driver's license.
  • Copy of the title or insurance card.
  • Copy of the registration.
  • Vehicle license plate number.
This information will ensure that the key codes are being given to the owner of that exact vehicle. If vehicle ownership cannot be proven beyond a reasonable doubt, key codes or keys will not be provided.

2. Can you order a part?

Of course! Our Lima GMC parts center would be happy to do so and might have it in stock, as we do carry a huge inventory. When you call or come in, one important piece of information you should have ready for us is the vehicle identification number. This applies for most 1990 models and newer. The vehicle identification number (also referred to as the serial number), tells us everything there is to know about your vehicle. This number will help us identify the car part you need.

3. How long will it take to get my part?

If we do not have the part in stock, it will only take a few days until it arrives. In fact, if the part is in Cincinnati, it is only one day away. This one day delivery time is only in effect if we order the part before the order cut-off time. Ask us and we will check to see where the part is to give you a better idea on its estimated date of arrival. Next day air travel is always an option, but you will have to pay a fee.

4. If a part needs to be ordered, how long will it take for it to come in?

As long as our warehouse in Cleveland has Chrysler parts in stock, it takes one to two days to come in. The order cut-off time is 2:15 PM for us to receive it the next morning. If the part is being shipped from another warehouse, it usually takes two to four days, depending on the location. Back orders are handled on an individual basis to determine time frames for either Chrysler or Hyundai. Hyundai parts are ordered on Tuesdays and Fridays with a two business day turn around, but they are also available to overnight if needed. Overnight orders sometimes incur additional shipping charges. For overnight delivery of Hyundai parts, those eligible parts can be ordered until 3:45 PM. The non-air eligible parts can be ordered until 12:45 PM. For any information regarding Hyundai parts, visit Tom Ahl Hyundai.

5. What is the warranty on that part?

GM parts sold over the counter have a 12 month/12,000 mile warranty (whichever occurs first). Parts sold on a repair order have the same warranty. However, there are several items that General Motors offers a Limited Lifetime Service Guarantee on. When those specific parts are required, a service advisor will inform you of that warranty.

6. How can I pay for my purchase?

To pay for your purchase, we accept cash, check, and all major credit cards.

7. Aren't parts through the dealership more expensive than parts in aftermarket stores?

Pricing for OE parts, in general, has come down quite a bit. Both Chrysler and Hyundai have made great strides in being more competitive with the aftermarket world. We've seen price decreases on all sorts of things from maintenance items to headlamps and bumpers. It's worth the time to call (or email) and compare.

Contact Your Delphos Area Parts Department

If you did not see your question here, don't be a stranger! We will gladly answer any concerns that you may have. Contact us at (877) 609-1601 and we'll assist you in any way you need.